Goods sold are not refundable.
Goods can be exchanged once only, it must be returned in its original individual packaging and resalable condition which means it has not been damaged, soiled, washed altered or worn and with intact label or tag within 14 days of your receipt of goods.

Exchange Procedure

1) Kindly contact our Customer service by
you will be required to provide full details of your orders and details
of the goods you wish to return and exchange.
2) Deliver the return goods by recorder delivery / courier service
to following address and keep your delivery receipt,
Unit 2811B, Cable TV Tower, No.9 Hoi Shing Road, Tsuen Wan, Hong Kong
3) After receiving the returned goods, natures purest will examine
the goods condition before arranging exchange process.
You are responsible for all shipping costs.